Don't forget to read my CV! ๐
What I bring
Skills & Expertise
Career journey
Experience
Full-stack developer on a location management platform with a specialisation in AI integration. Backend work spans Java/Spring and Python on GCP (Cloud Run, Pub/Sub, Cloud SQL, microservices); frontend in Angular. Led development of AI-powered features including an AI Assisted Replies system and an AI Insights agent for extracting actionable intelligence from location performance data. Also involved in Generative AI and agent development using Google's Agent Development Kit and Vertex AI.
Maintained IT infrastructure and equipment across the site to ensure optimal performance and SLA compliance. Led and coordinated technology change projects in close collaboration with the business. Key responsibilities included change management, asset and inventory management (including RMA processes), vendor/supplier coordination, technical mentoring of junior engineers, and representing IT in site meetings.
Resolved Tier 2 support tickets via remote tools and on-site assistance. Performed root cause analysis using monitoring and reporting tools, ensured adherence to IT policies, and supported business applications. Provided training to junior staff and end users.
Provided L1/L2 technical support for end users covering hardware, software, networking, and telephony. Logged, categorized, and routed incoming tickets via BMC Remedy. Handled Windows XP/7 workstation administration, software installations and updates, and maintained operational documentation.
Credentials
Certifications
Academic background